Fees/ Charges

We charge an administration and referencing fee per person payable at the time of contract signing.

PLEASE NOTE: Administration and referencing fees are non refundable should you not be willing to proceed with the let or unable to fulfil the terms of referencing requested prior to securing the property. However these are fully refundable if the landlord’s circumstances change and they are unable to proceed with your application.

Our office hours are Mon-Fri 9.30- 17.30. If you require our services outside of office hours

Out of hours call out fee where you have lost your keys or left them at your parental address

we charge a call out fee of £50 before 9pm and £75 between 9pm-9am.

(If your query can wait until office opening hours, we will be happy to deal with these issues for free/ cost of key cutting)

Weekend call out charge:

We charge a call out fee of £65 on weekends.

Council Tax

You are responsible for council tax payments for your property

Emergencies

All tenants must ensure that they are familiar with the location of the water stop cock (usually situated under the kitchen sink or near the sink) as well as the gas (usually situated by the front door or located outside the front of the property in the white box) and electric fuse board (by the main entrance door. Electric meter, usually in bedroom 1).

All hallways, stairs and landings must be kept clean and clear at ALL times at these are an escape route in the event of an emergency. You must also ensure that access to the aforementioned utilities are available to these at all times.

In case of a Gas leak

If you smell gas or you suspect a gas leak then open the doors and window immediately to allow fresh air to come into the house. Secondly ensure all gas appliances (cooker and boiler) are turned off, including the main control on the meter. Once you have taken the safety measures call the National Grid Gas Emergency also known as Transco immediately on 0800 111 999

Note: Gas leaks are dangerous so please do not try to fix the leak yourself, call Transco immediately.

Water leak

If you have a water leak inside the property then firstly turn the water of at the main stop cock and then contact KB Roman to report the problem. However in the event of water leak outside your property, turn off the water at the mains and then call Severn Trent Water on 0800 113 5000

Electricity

If you have had a short-circuit or power cut in the house, check the fuse box to see if the fuse has tripped if it has, then reset the circuit breaker. If you are unable to do this then call KB Roman and we will arrange  for an electrician to come and look into the problem.

Locked out

Our office hours are Mon-Fri 9.30- 17.30. If you require our services outside of office hours

Out of hours call out fee where you have lost your keys or left them at your parental address

we charge a call out fee of £35 before 9pm and £55 between 9pm-9am.

(If your query can wait until office opening hours, we will be happy to deal with these issues for free/ cost of key cutting)

Weekend call out charge:

We charge a call out fee of £65 on weekends.

Emergency numbers

If you need to contact KB Roman outside of office hours you can do so on the following number 07931 799 009 (call or text).

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Data Protection Policy:
Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.
We are committed to:
  • ensuring that we comply with the eight data protection principles, as listed below
  • meeting our legal obligations as laid down by the Data Protection Act 1998
  • ensuring that data is collected and used fairly and lawfully
  • processing personal data only in order to meet our operational needs or fulfil legal requirements
  • taking steps to ensure that personal data is up to date and accurate
  • establishing appropriate retention periods for personal data
  • ensuring that data subjects’ rights can be appropriately exercised
  • providing adequate security measures to protect personal data
  • ensuring that a nominated officer is responsible for data protection compliance and provides a point of contact for all data protection issues
  • ensuring that all staff are made aware of good practice in data protection
  • providing adequate training for all staff responsible for personal data
  • ensuring that everyone handling personal data knows where to find further guidance
  • ensuring that queries about data protection, internal and external to the organisation, is dealt with effectively and promptly
  • Regularly reviewing data protection procedures and guidelines within the organisation.